What Pitster does for your organisation
Pitster gives service organisations a public presence and a structured operational path from first request to vehicle collection.
A claimed public listing presents your exact location, contact details, description, and offered services to customers who need them.
A service organisation can add workshop locations and give each location manager the access needed for daily work.
Manage appointment requests, recommend diagnosis first, send proposals, and advance repairs through a consistent lifecycle.
Location charges are consolidated for the organisation, with upcoming and payment-attention states visible to authorised organisation users.
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Service organisation ownership and workshop management are deliberately separate roles.
- Register a Service organisation account
Create your account here
- Use the correct workspace
Organisation owners manage locations, managers, and organisation-level billing. Workshop managers operate the location assigned to them.
- Complete organisation details
Keep the organisation identity and contact details current so locations and billing remain clearly connected.
Add and activate locations
Each customer-facing workshop is represented by its own location.
- Create the location
Enter the workshop name, complete address, contact information, and accurate map position.
- Confirm payment
Complete the Stripe step required to activate paid location coverage. New locations begin billing from the next monthly billing period.
- Watch billing status
Review covered locations, the upcoming consolidated amount, successful payments, or a visible Payment attention state during the grace period.
Organisation billing and payment information is not shown in the workshop manager workspace.
Invite workshop managers
Give operational access to the person responsible for each physical location.
- Choose the location
Create the manager invitation from the service organisation workspace and associate it with the intended workshop.
- Send the invitation
The manager receives a distinct location-manager invitation and sets their own password.
- Verify assignment
Check that the manager sees the correct location and no organisation-level billing controls.
Prepare the public listing
Complete information helps the right customer choose your workshop and submit a useful request.
- Add opening times
Set accurate working hours so the booking experience reflects when the location can receive vehicles.
- Choose offered services
Select from the catalogue for each supported vehicle type and keep the list focused on work the location can perform.
- Review public details
Check the contact card, map pin, About the shop information, and service list on the public workshop page.
Manage bookings and repairs
The workshop manager handles the day-to-day customer workflow for their assigned location.
- Respond to booking requests
Confirm the requested date or propose an alternative. The customer must accept a changed date.
- Diagnose before uncertain work
Use the diagnosis-first path when the fault or final scope cannot be known safely from the initial request.
- Send findings and proposals
Record the diagnosis, proposed work, and estimate so the customer can make an informed approval decision.
- Advance the repair lifecycle
Update the vehicle through the operational stages and use notifications to keep the customer informed until collection.